Returns & Warranty

We support defect handling and after-sales communication for both stock and custom routes. The policy is designed for B2B buyers with clear boundaries for returns, rework, and exceptions.

All after-sales claims are handled by written evidence and case ID (photo + order reference + shipment records).

Stock / Sample Route

Goods arrived with visible damage: claim accepted after photo and count confirmation.
Wrong quantity or major dimension issue: we will verify against dispatch photos and request correction.
Minor cosmetic variation within anodizing tolerance: not included unless severe mismatch.

OEM/ODM Route

Custom orders (drawing-based): no blanket return once production started.
Unapproved fitment modifications after confirmation: not returnable as production standard deviation.
Dimension mismatch confirmed by QA documentation: rework or compensation process is activated.

Warranty Scope

Material hardness and machining defects covered by initial inspection clause.
Surface peeling from misuse or incorrect installation not covered.
Logo/logotype color mismatch handled through artwork correction process.

Claims Procedure

Step	What Buyer Submits	Typical Response
1. Submit	Order link, photos, short fault note	Case reviewed within 12h in working window
2. Verification	Dimension/fitment evidence + shipping records	Responsibility point confirmed
3. Closure	Agreement on rework / replacement / partial credit	Execution plan and timeline confirmed

Pre-production samples and prototype charges are generally non-refundable unless process deviations are confirmed by official QC evidence.

If you need urgency support, use WhatsApp and include your order code + affected item list.

Contact support by WhatsApp | Send warranty email