Do not improvise hardware.
Use only the specified replacement or a manufacturer-approved equivalent.
HOME PRODUCT SUPPORT
Make a replacement-part request complete.
Match the product, order reference, item label and exact part before sending a request to the HOME-only local support queue.
WHAT TO PREPARE
Identify the item before the missing part.
A complete request helps support distinguish a missing component, incorrect hardware, transit concern or assembly question.
- HOME item name and item ID
- Order number when available
- Serial, lot or date code from the item label
- Part name or number from the assembly guide
- A concise description of what is missing or unusable
Keep the product, labels and packaging while the request is reviewed.
Pause assembly.
Do not load or use a frame when a structural component is cracked, bent or incomplete.
Retain the labels.
Photograph the packaging and part markings before contacting production support.