What was approved
Artwork, trim, safe area and visible content are compared with the last accepted proof.
PROJECT RESOLUTION
Review the job, not just the box.
Custom print is produced from an approved specification and proof. Resolution starts by comparing the delivered piece with that project record.
CHECK THE NEXT STEP →HOW REVIEW WORKS
Three records shape the outcome.
What was ordered
Product, size, material, finish, quantity and turnaround remain attached to the project.
What arrived
Condition, count, packaging and photos help distinguish production and carrier issues.
RESOLUTION GUIDE
Choose the current stage and issue.
The guide provides a practical next step. It does not approve a reprint, credit or refund automatically.
Update the project before approval.
Keep the proof unapproved, revise the specification or artwork, then request a new proof before production begins.
BEFORE YOU SUBMIT
Prepare a complete review.
Use the local Q- project number whenever available.
Describe the issue and keep clear photos of the product and packaging.
Identify affected quantities, destinations and any deadline impact.
Can an approved custom project be returned like a stocked item?
Made-to-order work is reviewed against the approved proof and production brief. A quality or delivery issue may lead to a reprint, credit or another agreed resolution after review.
What if the artwork contained a typo?
The approved proof is the production reference. Prepare corrected artwork and contact support to discuss a replacement project before submitting a duplicate order.
What if the shipment is damaged or incomplete?
Keep the packaging, count affected pieces, photograph the condition and submit the project reference promptly through the form above.